Terms of Service

Welcome to Allinoneshopper ("Company," "we," "our," or "us"). These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and Allinoneshopper regarding your use of our website (allinoneshopper.com) and professional aquarium design, installation, and maintenance services.

By accessing our website, requesting a consultation, entering into a service agreement, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not use our website or services.

Allinoneshopper provides comprehensive professional aquarium services including design, installation, maintenance, and consultation. Our services are customized to meet individual client needs and may include:

Design and Installation Services

• Custom Aquarium Design: Bespoke aquarium systems tailored to your space and preferences
• Professional Installation: Complete setup including equipment, filtration, lighting, and initial ecosystem establishment
• Aquascaping: Artistic arrangement of substrate, rocks, plants, and decorative elements
• Equipment Supply: Sourcing and installation of high-quality aquarium equipment and components
• Species Selection: Careful selection and introduction of appropriate fish and aquatic life

Ongoing Maintenance Services

• Regular Maintenance: Scheduled cleaning, water changes, and system optimization
• Water Quality Management: Testing, balancing, and maintaining optimal water parameters
• Equipment Servicing: Maintenance, repair, and replacement of aquarium equipment
• Health Monitoring: Regular assessment of fish health and ecosystem balance
• Emergency Support: 24/7 emergency response for existing maintenance customers

As a customer of Allinoneshopper services, you agree to fulfill certain responsibilities to ensure the success of your aquarium project and maintain a positive working relationship:

Pre-Installation Responsibilities

• Provide accurate and complete information about your space, requirements, and preferences
• Ensure adequate electrical supply and water access at the installation location
• Obtain necessary permits or approvals from landlords, homeowners associations, or local authorities
• Prepare the installation area according to our specifications and guidelines
• Ensure safe and unobstructed access to the installation location

Ongoing Care and Maintenance Responsibilities

• Follow all care instructions and feeding schedules provided by our team
• Notify us immediately of any equipment malfunctions, fish health issues, or unusual conditions
• Maintain consistent environmental conditions (temperature, humidity) in the aquarium area
• Avoid unauthorized modifications to the aquarium system or equipment
• Allow scheduled access for maintenance visits and emergency service calls
• Keep pets and children away from aquarium equipment and chemicals

Financial Responsibilities

• Make timely payments according to agreed payment schedules
• Notify us promptly of any billing disputes or payment issues
• Maintain adequate insurance coverage for your property and aquarium system
• Accept responsibility for damages caused by negligence or misuse

All financial transactions are governed by the following payment terms. By engaging our services, you agree to these payment conditions:

Payment Schedule and Methods

• Initial Consultation: Free initial consultation for projects over $5,000; $150 fee for smaller projects (credited toward final invoice)
• Design Deposit: 25% deposit required upon acceptance of design proposal
• Installation Payment: 50% due upon commencement of installation work
• Final Payment: 25% due upon project completion and customer acceptance
• Maintenance Services: Monthly, quarterly, or annual billing cycles available

Accepted Payment Methods

• Bank transfers and wire transfers
• Certified checks and money orders
• Major credit cards (Visa, MasterCard, American Express)
• Business checks (subject to approval)
• Financing options available for projects over $15,000

Late Payments and Collections

• Payments are due within 30 days of invoice date unless otherwise specified
• Late payment fee of 1.5% per month (18% annual) applied to overdue amounts
• Services may be suspended for accounts more than 60 days overdue
• Customer responsible for all collection costs and legal fees
• Credit reporting may be utilized for significantly delinquent accounts

We stand behind the quality of our work and provide comprehensive warranties for our services and installations:

Installation Warranties

• Equipment Warranty: 1-3 years on all installed equipment (varies by manufacturer)
• Installation Workmanship: 2 years warranty on all installation work and connections
• System Integration: 1 year guarantee on overall system performance and compatibility
• Livestock Guarantee: 30-day health guarantee on all fish and aquatic life provided
• Plant Guarantee: 60-day establishment guarantee on aquatic plants

Service Guarantees

• Maintenance Quality: 30-day satisfaction guarantee on all maintenance services
• Emergency Response: 4-hour response time guarantee for maintenance customers
• Water Quality: Guarantee of optimal water parameters within 48 hours of service
• Professional Standards: All work performed by certified and trained technicians
• Customer Satisfaction: 100% satisfaction guarantee or we'll make it right

Warranty Limitations and Exclusions

• Warranties void if system is modified by unauthorized personnel
• Natural disasters, power outages, and acts of God not covered
• Damage caused by customer negligence or misuse excluded
• Regular maintenance required to maintain warranty validity
• Livestock guarantees subject to proper care and feeding protocols

While we strive to provide excellent service, certain limitations on our liability apply to protect both parties and ensure fair business practices:

General Liability Limitations

• Maximum Liability: Our total liability for any claim shall not exceed the total amount paid by you for the specific service in question
• Direct Damages Only: We are only liable for direct damages; no liability for indirect, consequential, or punitive damages
• Natural Occurrences: No liability for losses due to natural fish or plant mortality within normal ranges
• Force Majeure: No liability for delays or failures due to circumstances beyond our reasonable control
• Third-Party Products: Manufacturer warranties apply to equipment; our liability limited to installation and service

Specific Service Limitations

• Livestock Health: Natural mortality rates of 5-10% considered normal for new installations
• Plant Establishment: Some plant species may not thrive due to individual tank conditions
• Water Quality: Liability limited to our direct maintenance actions, not environmental factors
• Equipment Performance: Subject to manufacturer specifications and normal wear
• System Compatibility: Existing equipment integration not guaranteed with all systems

Customer Property Protection

• Comprehensive general liability insurance carried for customer property protection
• Immediate notification and remediation of any accidental property damage
• Water damage coverage through professional liability insurance
• Equipment handling protocols to minimize risk of damage

All intellectual property rights related to our services, designs, and business operations are protected under applicable laws:

Our Intellectual Property

• Design Concepts: All aquascape designs, layouts, and creative concepts remain our intellectual property
• Trade Secrets: Proprietary methods, techniques, and processes are confidential and protected
• Branding: Company name, logo, trademarks, and marketing materials are protected
• Documentation: Care guides, maintenance protocols, and technical documentation remain our property
• Photography: All photos of our work may be used for marketing and portfolio purposes

Customer Rights and Usage

• Personal Use: Customers may use designs and concepts for their intended personal or business purpose
• Documentation: Care instructions and maintenance guides provided for customer use only
• Non-Commercial: Designs may not be reproduced commercially without written permission
• Attribution: Customers may reference our work but must provide appropriate attribution
• Modifications: Customers may modify their installations but cannot claim ownership of original design concepts

Third-Party Rights

• We respect all third-party intellectual property rights and trademarks
• Equipment and product designs remain property of their respective manufacturers
• Customer provides warranty that they own or have rights to any materials they provide
• Any copyright disputes with third parties are customer's responsibility

Both parties may terminate service agreements under certain conditions. The following terms govern termination procedures and obligations:

Customer-Initiated Termination

• Maintenance Services: 30-day written notice required for ongoing maintenance contracts
• Active Projects: Termination during installation may result in partial payment obligations
• Completion Guarantee: Projects terminated after 50% completion must be paid in full
• Equipment Ownership: Customer retains ownership of all purchased equipment and installations
• Final Invoice: All outstanding balances due within 15 days of termination notice

Company-Initiated Termination

• Non-Payment: Services may be terminated for accounts more than 60 days overdue
• Safety Concerns: Immediate termination if unsafe conditions prevent service delivery
• Contract Violations: Termination for material breach of agreement terms
• Unreasonable Demands: Right to terminate if customer requests become unreasonable or abusive
• Notice Period: 15-day written notice provided except in cases of immediate safety concerns

Post-Termination Obligations

• Equipment Removal: Company equipment removed within 30 days if applicable
• Documentation Transfer: Care instructions and maintenance records provided to customer
• Warranty Coverage: Existing warranties remain valid for their original terms
• Confidentiality: Mutual confidentiality obligations continue indefinitely
• Final Settlement: All financial obligations settled within 30 days

We are committed to resolving any disputes fairly and efficiently. The following procedures govern dispute resolution between Allinoneshopper and our customers:

Initial Resolution Process

• Direct Communication: First step is direct discussion with project manager or customer service
• Formal Complaint: Written complaints must be submitted within 30 days of the issue arising
• Management Review: Escalation to senior management within 5 business days
• Investigation Period: Thorough investigation completed within 15 business days
• Resolution Offer: Written resolution proposal provided within 20 business days

Mediation and Arbitration

• Mediation Option: Either party may request mediation through a mutually agreed neutral mediator
• Arbitration Agreement: Disputes exceeding ₹2,00,000 subject to binding arbitration
• Arbitrator Selection: Single arbitrator chosen from approved panel of industry experts
• Arbitration Rules: Conducted under Indian Arbitration and Conciliation Act, 2015
• Cost Sharing: Arbitration costs shared equally unless arbitrator determines otherwise

Legal Proceedings

• Jurisdiction: Mumbai courts have exclusive jurisdiction for legal disputes
• Time Limitations: Legal action must be commenced within 2 years of issue arising
• Small Claims: Disputes under ₹50,000 may be pursued in appropriate small claims venues
• Injunctive Relief: Right to seek emergency injunctive relief when necessary

These Terms of Service and all related agreements are governed by the laws of India and the state of Maharashtra. The following legal frameworks apply:

Applicable Laws and Regulations

• Contract Law: Indian Contract Act, 1872 governs all contractual relationships
• Consumer Protection: Consumer Protection Act, 2019 applies to eligible consumer transactions
• Business Regulations: Companies Act, 2013 and applicable business licensing requirements
• Tax Obligations: Goods and Services Tax (GST) Act, 2017 and Income Tax Act, 1961
• Environmental Compliance: Wildlife Protection Act, 1972 for aquatic life importation and care

Jurisdiction and Venue

• Primary Jurisdiction: Courts of Mumbai, Maharashtra have exclusive jurisdiction
• Service of Process: Legal documents may be served at our registered business address
• Language: All legal proceedings to be conducted in English or Hindi as appropriate
• Appeals Process: Standard Indian court system appeals procedures apply
• Enforcement: Judgments enforceable throughout India under applicable laws

International Considerations

• Foreign Customers: International customers subject to Indian law for services performed in India
• Import/Export: International shipments subject to customs and import/export regulations
• Currency: All financial obligations denominated in Indian Rupees (INR)
• Tax Compliance: International customers responsible for tax obligations in their home jurisdictions

We reserve the right to modify these Terms of Service to reflect changes in our business practices, legal requirements, or industry standards. Changes will be implemented according to the following procedures:

Notification Process

• Website Posting: Updated terms posted on our website with revised effective date
• Email Notification: Active customers notified via email of material changes
• Service Notifications: Important changes highlighted during next service visit
• Advance Notice: Minimum 30-day notice for significant changes affecting customer rights
• Immediate Changes: Safety-related or legal compliance changes effective immediately

Customer Options and Rights

• Acceptance: Continued use of services constitutes acceptance of updated terms
• Rejection Rights: Customers may terminate services if they disagree with material changes
• Grace Period: 30-day grace period to review and respond to significant changes
• Grandfathering: Existing contracts may maintain original terms until natural expiration
• Individual Negotiations: Large commercial customers may negotiate alternative terms

Version Control and Documentation

• Version History: Previous versions archived and available upon request
• Change Log: Summary of changes maintained for transparency
• Effective Dates: Clear indication of when changes take effect
• Legal Review: All changes reviewed by legal counsel before implementation